Flower Care & Store Policy

Our flowers will lasts from 4 to 7 days on average, depending on the specific flowers and environmental conditions they are kept in.

ALL flowers should be kept in a cool room, away from any heat sources and direct sunlight. This will ensure the longevity of your flowers. Please call us if you have any concerns or issues with your flowers.

Any concerns with your flowers need to to addressed with the store within 48 hours. After this we can not accept any responsibility.  

Roses
All roses have "guard petals" and they are Mother Nature's way of protecting the beautiful, delicate inner rose bud. Guard petals protect the rose bud during growing, shipping and handling stages.

Although these guard petals may be aesthtically unpleasing to some as they appear wrinkled and varying in color from green to red, these petals are simply part of the natural flower and guarantee proper performance for the rose opening. Guard petals can be removed.
Identifying the guard petals: Your first step is deciding which petals need to go. Your goal is to identify which petals have been protecting your flower from harm. The guard petals are the ones that likely look the worst — they may appear wilted, ugly, and dying. Don’t worry though! That’s not a reflection of the entire rose itself. It’s just because it’s been bumped around a bit because of transit.

Gently peel away the petal: Place your index finger on the inside of the petal and pull down toward the stem. You want to do this slow and softly. Peel away only the guard petal.

Blossom Boxes
Our boxed arrangements are sitting in a floral foam. To get the most out of your Blossom Boxes you need to water them daily. To do this, simply part the flowers and pour water into the foam. This will ensure the flowers get a good drink so that they stay fresher for longer.
 
Bouquets
For fresh cut flowers always trim before putting into a vase with fresh clean water. If possible change the water daily and trim back the stem every second day.
 
Preserved Roses
Our Preserved roses typically last for a year without any water or maintenance. Our customers have generally had them for many years!

 

Return Policy for Flower Purchases

We strive to ensure your satisfaction with every purchase of flowers from us. If for any reason you are not completely satisfied with your floral arrangement, please review our store policy below:

1. Returns Eligibility:

   - Returns are accepted within 24 hours

   - Flowers must be in their original condition and packaging.

 

2. How to Initiate a Return:

   - Contact us to initiate the return process.

   - Provide your order number and reason for return.

 

4. Return delivery:

   - Customers are responsible for bringing the flowers to the store unless the return is due to our error.

 

5. Returns Process:

   - Once we receive the returned flowers, we will inspect them and notify you of the status or outcome.

   - Refunds will be issued to the original payment method

 

6. Exchanges:

   - If you would like to exchange your flowers for a different arrangement, please inform our team to discuss options.

 

7. Damaged or Defective Items:

   - If your flowers arrive damaged or defective, please contact us immediately for assistance.

 

8. Additional Notes:

   - We reserve the right to refuse any returns that do not meet our return policy criteria.

   

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. Thank you for choosing Blossom Box Co.