Refund policy

We want you to love your order. Fresh flowers don't last long, so if something isn't right with fresh flowers, please tell us within 24 hours of delivery or pick up and send a photo, so we can check and fix it quickly. For everything else (gifts, hampers, preserved and silk flowers, plants, books and posted orders), contact us as soon as you notice a problem.

To start a return or report a problem, email hello@blossomboxco.com.au or call 08 7226 5567. Please have your order number ready.

Returns

Items other than fresh flowers can be returned if they are unused and in the same condition you received them, with your receipt or proof of purchase. Returns need to be brought back to our studio at Shop 2, 112 Prospect Road, Prospect, unless we arrange something else with you.

Damages and issues

Please check your order when you receive it and contact us straight away if there is any issue, so we can look into it quickly. If a posted parcel arrives damaged, keep the packaging, send us a photo and we'll sort it out with Australia Post.

Refunds

If a refund is approved, it goes back to your original payment method within 7 business days. Your bank or card provider may take a few more days to show it. If more than 10 business days have passed since we approved your refund, please email hello@blossomboxco.com.au.

Change of mind

We don't give refunds if you simply change your mind, but we may offer a credit note.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that can't be excluded. If there is a major problem, you can choose a refund or a replacement. If the problem isn't major, we'll repair, replace or fix it within a reasonable time.