Refund policy

As we are working with perishable items we do have a strict 24 hour return policy. Which means you have 24 hours after receiving your item to request a refund if you are dissatisfied with your purchase.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt of proof of purchase. Please note that returns will need to be brought back to our Prospect

To start a return, you can contact us at Hello@blossomboxco.com.au or 0877265567.  

Damages and issues
Please inspect your order upon receiving it and contact us immediately if there is any issues with your order so that we can evaluate immediately. 

If a refund is approved, you’ll be refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at Hello@blossomboxco.com.au.

 

Australian Competition & Consumer Commission

Consumer rights when buying products and services

Rights when consumer guarantees aren’t met

Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights. The solutions are collectively referred to as remedies. What remedy the consumer is entitled to generally depends on:

• what was bought (whether the problem is with a product or a service)
• the seriousness of the problem (whether the problem is major or minor)

A business has the right to assess the product or service before they provide a remedy.

Occasions when consumers aren't entitled to a repair, replacement or refund

Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

• they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. 
• the problem with the product was caused by the consumer misusing it
  
• asked for a service to be done in a certain way against the advice of the business
• the problem with a service was caused by the actions of someone other than the business.

Instances where a customer 'changes their mind' we can offer a credit note, and not a refund. This is compliant with the ACCC.