Blossom Box Co

Terms of service

These terms apply when you use blossomboxco.com.au or order from Blossom Box Co, Shop 2, 112 Prospect Road, Prospect SA 5082. “We”, “us” and “our” mean Blossom Box Co. By placing an order you agree to these terms, together with our Shipping policy, Refund policy and Privacy policy.

Nothing in these terms takes away your rights under the Australian Consumer Law.

Ordering and prices

  • Prices are in Australian dollars and include GST. Delivery or postage is shown at checkout before you pay.
  • We accept the payment methods shown at checkout. Afterpay, Zip and PayPal have their own terms.
  • Your order is accepted when we email your order confirmation. We may cancel an order and refund it in full if a product is no longer available, a price on our website is clearly wrong, we can't deliver to the address given, or the payment looks fraudulent.
  • Please check the recipient's name, address and phone number before you pay. We deliver to the details you give us.

Flowers, substitutions and photos

  • Every arrangement is made by hand from seasonal flowers, so yours may look a little different from the photo.
  • If a flower, colour, vase or box isn't available on the day, we replace it with one of the same style and equal or greater value.
  • Some flowers arrive in bud so they open over the following days and last longer.
  • Our Flower care page explains how to keep them looking their best.

Delivery in Adelaide

  • We deliver Tuesday to Saturday to the suburbs listed on our Delivery page. Prices, free delivery and any minimum order are shown there and at checkout.
  • Order by 2pm on a delivery day for same day delivery. Orders after 2pm go out on the next delivery day you choose.
  • Deliveries are made before 5.30pm. We can't promise a set time, as it depends on the courier's run that day.
  • If no one is home, the courier leaves your order in a safe place, unless you ask us not to in the note at checkout. Once it has been left as asked, we aren't responsible for loss, theft or damage.
  • If we can't deliver, we call the number on the order. The order then comes back to our studio for pick up, or we deliver again for another delivery fee. Our Shipping policy has the details.
  • For businesses, hospitals and schools, we deliver to reception during opening hours.
  • We don't deliver on days we're closed, including public holidays and our Christmas break. The date picker only shows days we deliver.

Pick up

  • Pick up is free from our studio at Shop 2, 112 Prospect Road, Prospect.
  • Choose a pick up time when you order. The earliest time is two hours after you order, during opening hours.
  • If you can't make your time, please let us know. Fresh flowers left for later may not be at their best.

Posted orders

  • Fresh flowers are delivered in Adelaide only. We don't post them.
  • Gifts, hampers, preserved and silk flowers, books and most other products can be posted anywhere in Australia by Australia Post. Live plants, and a few other products such as confetti cannons, are delivery and pick up only.
  • Postage depends on the size of the parcel and where it is going, and is shown at checkout.
  • We send posted orders as soon as we can, usually within two business days. Delivery times are Australia Post's estimates from the day we send the parcel and aren't guaranteed.
  • If a parcel is lost or arrives damaged, contact us and we'll sort it out with Australia Post.

Card messages

  • We write your card message as you type it, so please check names and spelling.
  • We may decline a message that is offensive or unlawful.
  • Prices are never included with the order.

Orders with alcohol

  • You must be 18 or over to order alcohol, and the person receiving it must be 18 or over.
  • We may ask for ID on delivery or pick up. Alcohol is never left unattended. If no one 18 or over is there, we take it back and contact you.

Gift cards

  • Our gift cards don't expire.
  • Gift cards can be used on our website. They can't be exchanged for cash, except where the law requires it.
  • Keep your gift card code safe. Anyone with the code can use the balance.

Flower subscriptions

  • Subscriptions are prepaid for the number of deliveries you choose, such as 4, 8 or 12 fortnightly deliveries, or 3, 6 or 12 monthly deliveries.
  • You choose the first delivery date. After that, flowers arrive on the same day every fortnight or month. If that day falls on a day we're closed, the delivery goes on our next delivery day.
  • Each delivery is the florist's choice of seasonal flowers to the value of your subscription.
  • To change the address, skip a delivery or pause, email us at least two business days before the delivery date.
  • If you need to cancel, email us and we'll refund or credit the deliveries not yet made.

Rewards

  • You earn and use points through our Rewards program, as shown on the Rewards page.
  • Points have no cash value and can't be transferred. Points earned on an order that is refunded are removed.
  • Points can't be used with some offers. The offer will say so.
  • We may change or end the program. If we do, we'll give you notice and a fair chance to use your points.

Discount codes

  • One discount code per order, unless the offer says otherwise.
  • Codes don't apply to gift cards or delivery, unless the offer says so, and can't be exchanged for cash.
  • Each offer ends on the date shown with it.

Corporate and event orders

  • We create flowers for corporate clients, small events and special occasions. We don't do weddings or on-site installations.
  • Corporate and event orders are quoted in writing. The quote sets out the price, dates and any deposit.

Changing or cancelling your order

  • Email us as soon as possible. We can usually change or cancel an order before we start making it.
  • Once fresh flowers have been made or sent, we can't take them back for a change of mind.

Problems with your order

  • If something isn't right, contact us and we'll fix it. Our Refund policy explains how.
  • Because fresh flowers don't last long, please tell us within 24 hours of delivery and send a photo, so we can check and fix it quickly. This doesn't limit your rights under the Australian Consumer Law.
  • Under the Australian Consumer Law, our products come with guarantees that can't be excluded. If there is a major problem, you can choose a refund or replacement. If the problem isn't major, we'll repair, replace or fix it in a reasonable time.
  • We don't have to give a refund if you simply change your mind, but we may offer a credit note.

Health and safety

  • Some flowers and plants are harmful to pets. Lilies, including peace lilies, are toxic to cats. Keep flowers and plants away from pets and young children.
  • Some products contain nuts, dairy, gluten or alcohol. Check the product description, and ask us before you order if you have an allergy.

Our website

  • Our photos, designs, text, name and emblem belong to us. Please don't copy them without our permission.
  • We work to keep our website accurate, but prices, products and availability can change.
  • Our shop runs on Shopify, and payments are handled by secure payment providers. We never see or store your full card number.

Our responsibility

  • Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law.
  • Subject to that, we aren't responsible for loss that isn't a reasonably foreseeable result of something we did wrong, or for delays caused by events outside our control, such as extreme weather, road closures or Australia Post delays.

Privacy

Our Privacy policy explains how we collect, use and protect your personal information.

Changes to these terms

We may update these terms as our shop changes. The version on this page when you place your order applies to that order.

Law

These terms are governed by the laws of South Australia.

Contact us

Blossom Box Co
Shop 2, 112 Prospect Road, Prospect SA 5082
hello@blossomboxco.com.au
08 7226 5567